FAQ'S

My account is a section where you are able to input your particulars such as Name, Delivery Address view orders and order status as well as change your account passwords.

Simply go to My account click on Forgot Password, you will then be asked to enter to your email address. once this is done you will receive an temporary password via email enabling you to log in and create a new password.

Customers who open up an account will be able to benefit by being able to create wishlist’s, saving cart totals aswell as received all our latest information on up-coming sales and Promo Codes which can be used during checkout.

Yes businesses and organisations can open an account to purchase products. In the sign up form they will be able to put their business details such as Name, TIN Number address etc.

Not to worry if you would like to make a larger order simply contact us via Email at wholesalesug@gmail.com with your particular order details (product, quantities as well as delivery location) once we have received your mail we can get back to you with availability, delivery timelines, and extended bulk discounts.

Free delivery is currently made available to order/s worth more than 75,000ugx and would like the said items to be delivered within Kampala.

Our aim is to have the order delivered to you within a 24 hour period on confirmation of order. Confirmation will be receipt of payment for customers who choose to pay using Mtn Mobile money, Airtel Money, Africell Money, Direct bank transfer and Visa/ Mastercard Payments. Manual confirmation by way of phone call will have to be made to customers who have opted for Cash On delivery (COD).

Not to worry if this is the case you will be contacted by our team (wholesalesug@gmail.com) who will either offer you an alternative with your approval or a refund of the said monies paid for the item that is unavailable.

we are constantly increasing the product range on the website.

However if you are interested in a particular product which is not on the site simply send us an email wholesalesug@gmail.com with the product details and quantities and we will get back to you as soon as possible

we currently accept Mobile Money(Mtn MoMO pay), Visa / Mastercard Payments, Direct Bank Transfer and Cash on Delivery.

Visa/Master Card Payments – You will not incur any transaction fee when paying using Visa/Mastercard.
Direct Bank Transfer- You have the option of directly depositing or electronically transferring funds to our account.

Cash On Delivery – Customers will have the option to pay for their goods on delivery. It should be noted a customer will be charged 5000 UGX for Cash On Delivery Option.

Please Note: Mobile Money, Visa/MasterCard, Bank Transfer payments are instant methods of order confirmation.